Table of Contents

Foreword

1 Scope

2 Normative references

3 Terms & Definitions

3.1 Information service outsourcing (Info-service Outsourcing)

3.2 Information service outsourcing provider

3.3 Info-service outsourcing transferror

3.4 outsourcing distribute

3.5 service level agreement

4 Fundamental requirements

4.1 Registered Capital

4.2 Working site and equipments

4.3 Business Contracting

5 Management requirements

5.1 Organism

5.2 Personnel

5.2.1 Personnel Outfit

5.2.2 Post requirements

5.3 Technical Management

5.3.1 Core Technologies Management

5.3.2 Technical Innovation

5.4 Information Management

5.4.1 The object and methods of Information Management

5.4.2 Information Management System

5.4.3 Information Security

5.5 IT-Application

6 Service requirements

6.1 Project Implementation

6.1.1 Contract Management

6.1.2 Demand Management

6.1.3 Teamwork Management

6.1.4 Risk Management

6.1.5 Outsourced Services Delivery

6.1.6 Outsourcing distribution

6.2 Customer relationship

6.2.1 Customer Communication

6.2.2 Customer Relationship Maintanence

6.2.3 Customer Ressources Integration

6.2.4 After sales service

6.3 Intellectual Property

6.3.1 the Scope of IP Management

6.3.2 IP ascription

6.3.3 Use of the IP

6.3.4 IP Protection

6.3.5 Commercial secrets protection

6.4 Credit Management