Table of Contents

1. Foreword

2. Definition, Classification of ITO and Significance of Upgrading Capability of ITO Industry

2.1 Definition of ITO

2.2 Classification of ITO

2.3 Significance of Upgrading Capability of Shanghai ITO Industry

3. Analysis of the Factors of Capability of ITO Industry

3.1 Market environment built

3.1.1 Government policy support

3.1.2 Construction of the Infrastructure

3.1.3 Intellectual Property protection

3.1.4 Intermediary agency built-up

3.2 Promotion of enterprise capability

3.2.1 Outsourced services talents training

3.2.2 Capacity of Innovation

3.2.3 Scale Effect of enterprise

4 Analysis of the orientation of Shanghai ITO industry development

4.1 Status quo of the local and overseas ITO industry development

4.2 Status quo of Shanghai ITO industry development

4.3 The Orientation of Shanghai ITO industry development

5. Proposal for upgrading Shanghai ITO industry capability strategy

5.1 Bring government leading into play and promote development of market criterion

5.2 Build up ITO public service platform and create industry development environment

5.3 Enhance ITO industry talents training and build up the talents plateau

5.4 Boost ITO industry intelletcual property protection and strengthen capacity of innovation

5.5 Promote governmental ITO services and cultivate sense of service outsourcing

5.6 Impulse centralization of the ITO industry and promote enterprise capability

Appendix

Domestic and overseas governmental policies of service outsourcing industry

Questionnaire for service outsourcing enterprises